Plans change — we get it. You may reschedule or cancel your appointment at no charge by calling (289) 401-9849 at least 2 hours before your booked window.
If our technician arrives and no one is available, or the appointment is cancelled with less than 2 hours’ notice, a service-call fee may apply to cover the trip.
Deposits for special-order parts are non-refundable once the part has been ordered, as these components are purchased specifically for your appliance.
Diagnostic fees are non-refundable as they cover the technician’s time and expertise. If you are unsatisfied with a completed repair, contact us and we will make it right under our warranty.
If we must reschedule due to weather, parts delays, or emergencies, we will contact you as early as possible and offer the next available same-day or next-day slot at no penalty.
Questions about this policy? Call (289) 401-9849 or reach us through the contact page.