These Terms and Conditions govern the appliance repair services provided by Anchor Appliance Repair ("we", "us", "our") to you ("the customer"). By booking a service call, in person, by phone at (289) 401-9849, or through our online form, you agree to these terms.
A diagnostic (service-call) fee applies to every visit. When you proceed with the recommended repair, the diagnostic fee is credited toward the total cost of the repair. Repair estimates are provided before any billable work begins.
We will not perform billable repairs without your approval of the estimate. Estimates cover the diagnosed fault; if additional faults are found during the repair, we will contact you for authorization before proceeding.
We use manufacturer-approved or equivalent-quality replacement parts. Availability and pricing of parts can vary by brand and model. Special-order parts may require a deposit and additional time to arrive.
Payment is due upon completion of the repair unless otherwise agreed in writing. We accept major payment methods. Unpaid balances may be subject to collection.
Our liability is limited to the cost of the repair performed. We are not responsible for pre-existing conditions, consequential damages such as food loss, or faults unrelated to the repaired component.
We reserve the right to decline service where a repair is unsafe, uneconomical, or where required parts are unavailable.
Questions about this policy? Call (289) 401-9849 or reach us through the contact page.